Refund policy

Refund Policy

All international orders are bespoke and made to order. Physical returns to our country of origin (India) are not commercially or logistically feasible; therefore, cash refunds to the original payment method are not offered.
Flash Sales & Sale Events: Orders placed during Flash Sales or promotional sale events are strictly non-refundable, non-cancellable, and cannot be customized. Customers may only opt for a size exchange or store credit (subject to stock and production availability).
Discounted Items: Eligible promotional or discounted items qualify for store credit only (valid for 12 months from issuance).

Returns & Size Exchanges

Timeframe: Size exchange requests must be initiated within 7 days of delivery.
Eligibility: Exchanges are permitted only for sizing issues.
Limit: Only one size exchange is permitted per order. The replacement must be for the identical style, leather, and build specifications as originally ordered.
Return of Original Item: For eligible international size exchanges, the customer does not need to ship the original pair back.
Reshipping Fee: A flat $65 USD reshipping fee applies to dispatch the replacement item.
Fee Waiver for Defects: The $65 USD fee is waived only for confirmed manufacturing defects, which must be verified via our mandatory unboxing video policy.

Store Credit & Secondary Resolutions

Final Resolution: Store credit issued against an order—specifically where a size replacement or previous issue has already been addressed—serves as the final and definitive resolution for that purchase.
Purchases Made Using Store Credit: Any subsequent purchase made using issued store credit represents the final utilization of those funds. Orders placed with store credit are Final Sale and are strictly ineligible for further return, size exchange, replacement, or additional store credit.
Size Selection Advisory: Customers utilizing store credit are strongly advised to review the official sizing guide thoroughly, measure their feet carefully, or contact customer support for sizing guidance prior to ordering, as subsequent fit adjustments cannot be accommodated.

Mandatory Unboxing Video for Damaged or Defective Items

For claims involving damage during transit, structural defects, missing items, or incorrect dispatches, customers must provide a continuous, unedited unboxing video.
The video must begin with the fully sealed package, clearly displaying the shipping label and outer packaging before the seal is broken, and document the product inspection in its initial state.
Any claims for damage, defect, or fee waivers submitted without a valid, unedited unboxing video will be rejected.

International Shipping Policy

All international shipments are dispatched via tracked international shipping partners.

Customs, Duties & Tariffs Disclaimer

International product prices and shipping fees exclude local customs duties, import taxes, and clearance tariffs.
All import clearance fees, local taxes, and documentation requirements imposed by destination customs authorities remain the sole responsibility of the customer.
Craft & Glory bears no liability for shipment delays, clearance rejections, confiscations, or storage fees resulting from local regulatory compliance or unpaid duties.
Customer Acknowledgment: Placing an international order constitutes full acceptance of this tariff disclosure, our shipping policy, and the associated limits of liability.

General Terms & Production Timelines

Order Processing & Cancellations: All orders enter production immediately; cancellations are not accepted under any circumstances.
Size Changes:
- Free within the first 24 hours of order placement.
- Sizing modifications requested after 24 hours (prior to dispatch) incur a 15% restocking fee, as raw material lasting will already be underway.
Sizing Baseline: Our lasts align with standard Brannock Device sizing. Do not size down. If uncertain, reach out to our team with a foot tracing prior to ordering.
Custom Orders: Custom specifications require written confirmation and may carry additional tooling surcharges.
Production Timelines:
- Standard processing: 4 – 6 weeks (excluding weekends and public holidays).
- Peak seasonal processing (sales/festivals): 4 – 8 weeks.
- Stated delivery timelines are production estimates rather than fixed delivery guarantees due to artisanal handcrafting.

Handcrafted Tolerances & Leather Characteristics

Measurement Tolerance: Because every pair is handcrafted using traditional assembly, slight measurement tolerances or minor dimensional variations compared to the website size guide may occur. These subtle variations are an inherent feature of artisanal benchcrafting and fall within standard manufacturing tolerances.
Full-Grain Leather Characteristics: We craft using genuine full-grain, uncorrected water buffalo hides. Natural grain variations, organic pore structures, healed scratches, and tone shifts are natural hallmarks of authentic leather. These traits confirm hide authenticity, do not impair structural durability, and are not considered defects.

Important Disclosures & Legal Jurisdiction

Policies are subject to modification without prior notice.
Legal jurisdiction for all claims and disputes rests exclusively in Gurgaon, Haryana, India.

Contact Information

Legal Entity Name: FOXGLOVE LIFESTYLES PRIVATE LIMITED (appears on billing and card statements)
Brand: Craft & Glory
Customer Support (WhatsApp Preferred): +91 88261 92277
Support Hours:
- Monday to Saturday: 10:00 AM – 10:00 PM IST
- Sunday: 12:00 PM – 6:00 PM IST
Email: support@craftandglory.in
Registered Address: FOXGLOVE LIFESTYLES PRIVATE LIMITED, Building No. 20, Udyog Vihar Phase-4, Gurugram, Haryana, 122015, India