Refund policy

 

REFUND

These products are made to order and shipped internationally. Refunds are not offered, as returning products to the country of origin is not feasible for international orders.

  • No returns, cancellations, customisations or refunds on orders placed during Flash Sale.
  • Customers can only opt for size exchange or store credits during Sale Event.

 

 

RETURNS & EXCHANGES

  • Size exchange requests must be initiated within 7 days of delivery.

  • Exchanges are permitted only for size-related issues.

  • Sale/discounted items: Eligible for store credit only (valid for 12 months).

  • Only one size exchange is permitted per order, and the replacement must be for the same product in the same make-up (e.g., leather, sole, style).

  • For eligible cases, the original item does not need to be returned. A $65 USD reshipping fee applies for the replacement.

  • This fee is waived for defective products, but a clear unboxing video must be provided as proof.

  • For any exchanges or replacements due to a damaged product, customers must provide a clear unboxing video as proof at the time of opening the package. The video should be continuous and unedited, starting from the sealed package, clearly showing the outer packaging, shipping label, and the product in its original condition. This video must be shared with us for any claims related to damage, defects, missing items, replacements, or exchanges. Claims submitted without a valid unboxing video will not be accepted under any circumstances.


Disclaimer

The seller/shipper bears no responsibility or liability for:

  • Delays, refusals, or non-compliance issues at customs

  • Clearance processes or decisions made by local authorities

All such matters rest solely with the customer, and the seller has no ability to alter or influence the outcome.

 

Customer Acknowledgment

By placing an order, the customer confirms that they understand and accept this International Tariff Policy in full, including all responsibilities, disclaimers, and limitations of liability.

 

 

INTERNATIONAL SHIPPING POLICY (OUTSIDE INDIA)

All international orders are shipped via reliable international shipping partners.

Shipping rates based on order value:

Order Value

Shipping Fee

Up to $60 USD

$20 USD

$61 – $400 USD

$35 USD

Over $401 USD

Free


 

 

GENERAL TERMS

Order Processing

  • All orders are final. We do not accept cancellations under any circumstances, as all products are made to order.

  • Customers may request a size change within 24 hours of placing the order.

  • If you are unsure of your sizing, please feel free to reach out to our customer service team and opt for the option to share a foot tracing - we will do our best to help size you correctly.

  • Size change requests made after 24 hours and before dispatch will incur a 15% restocking fee, as the product will already be in production.

  • We are a true-to-size brand. Please do not size down from your Brannock Device measurement. If unsure, contact Customer Support before placing your order.

  • Custom orders require written confirmation and may incur additional charges.

Production Time

  • Standard processing time: 4 - 6 weeks (excluding weekends and holidays).

  • Peak season processing: May extend up to 4 - 8 weeks (e.g., during sales or festivals).

  • Important: All timelines are estimates and not guaranteed due to the handcrafted nature of our products. If you need your order by a specific date, please contact support before ordering.

  • Please refer to the product page for the most accurate and up-to-date delivery timelines (subject to each product).

 

 

LEATHER CHARACTERISTICS

Leather is a natural and organic material. At Craft & Glory, we use full-grain, uncorrected water buffalo leather to preserve the natural beauty and integrity of each hide.

As a result, you may observe:

  • Variations from hide to hide

  • Follicle marks

  • Minor scars or scratches the animal may have incurred during its life

  • Grain and texture differences

These features are normal and desirable characteristics of genuine full-grain leather. They do not affect the product’s structure, durability, or performance, and are not considered defects.

 

 

IMPORTANT DISCLOSURES

  • International prices exclude customs duties, taxes, and tariffs.

  • International customers are fully responsible for customs compliance and all related payments.

  • These policies are subject to change without prior notice.

  • Legal jurisdiction for all disputes shall be Gurgaon, India.

 

 

CONTACT INFORMATION

Company Name: FOXGLOVE LIFESTYLES PRIVATE LIMITED
 (This name will reflect on your card or bank statement)

Trade Name: Craft & Glory

Customer Care Number: +91 88261 92277 (WhatsApp Preferred)

WhatsApp Support Timings:

  • Monday to Saturday: 10:00 AM – 10:00 PM IST

  • Sunday: 12:00 PM – 6:00 PM IST

Email: support@craftandglory.in

Live Chat: Click the red “Contact Us” button on the bottom right to initiate a chat with one of our agents.

Address:
 FOXGLOVE LIFESTYLES PRIVATE LIMITED
BUILDING NO. 20, UDYOG VIHAR PHASE-4, Gurugram, Gurugram, Haryana, 122015